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Return & Refund

Ubuyitcart endeavours to ensure that every transaction on our website is smooth and hassle-free. We are committed to delivering our products with the utmost care, ensuring adherence to the highest quality standards.


Our policy generally does not support returns or exchanges for products that are delivered in perfect condition, aligned with the placed order. However, should you receive an incorrect product (one that does not match the item mentioned in the order confirmation) or a product with genuine damage, we are open to exchanging your product with a replacement. Please note, refunds are not provided under any circumstances.


To report an incorrect product or any damages sustained during transit, reach out to our customer care within 24 hours of the product's delivery at Kindly furnish details like your order number, transaction date, delivery address, and a snapshot of the mistakenly delivered or damaged item. Our customer care team will review the situation and get back to you within 48 working hours. As the nature of our offerings is unique, we reserve the exclusive right to decide on the best resolution method. Every request for return or exchange is assessed on a case-by-case basis.


We cannot provide refunds in situations where an inaccurate or incomplete shipping address is provided, or if our shipping agency reports two failed delivery attempts and/or the package gets declined by the addressee.

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